You may be eligible for a concession or rebate if you hold a valid concession card or meet the eligibility criteria for a specific concession or rebate.
For more information on available concessions and rebates, select the relevant concession or rebate below.
New South Wales (NSW)
Card Type
- Pensioner concession card
- Health care card
- Department of veterans affair card (DVA)
Rebate Amount
$285 (excl GST) / $313.50 (inc GST) per year or;
78.08 cents (excl GST) / 85.89 cents (inc GST) per day
Eligibility
Please visit the Energy NSW for more information on eligibility.
Rebate Amount
This depends on the type of Life Support Machine you use.
Eligibility
People who use a Life Support machine due to a life-threatening condition. For more information on eligible Life support machines, visit the NSW Government Life Support web page.
Remember - It is important to advise us/energy retailer if your property requires Life Support even if your machine is not eligible for a concession.
Card Type
- Pensioner Concession Card
- Health Care Card
- Department of Veterans Affair Card (DVA)
Eligibility
Please visit the NSW Medical Energy Rebate web page for more information on eligibility.
Rebate Amount
$285 (excl GST) / $313.50 (inc GST) per year
Eligibility
You're eligible for the Family Energy Rebate if you have received one of the following within the last financial year;
- Family Tax Benefit A; or
- Family Tax Benefit B.
For more information, head to the NSW Government Family Energy Rebate web page.
Rebate Amount
$180 per year for customer that do not hold a DHS Concession Card or Health Care Care; or,
$285 a year to eligible customers that hold a DHS Concession Card or Health Care Card and also qualify for the Low Income Household Rebate.
For more information on rebate amounts and eligibility, head to Service NSW.
Application
You can apply using the online Family Energy Rebate Application form.
Eligibility
People experience difficulty paying their utility bills. for more information on eligibility , head to the NSW Government EAPA assistance web page.
Rebate Amount
$50 vouchers / $55 (inc GST)
Application
EAPA vouchers are provided by a range of community welfare organisations. To find out more, head to the NSW Government EAPA Assistance web page.
Queensland (QLD)
Card Type
- Pensioner concession card
- Health care card
- Department of veterans affair card (DVA)
- Queensland Seniors Card
Eligibility
Please visit the Queensland Government Concession web page for more information on eligibility
Rebate Amount
$309.86 (exc GST) / $340.85 (inc GST) per year or 84.89 cents (exc GST) / 93.38 cents (inc GST) per day
Eligibility
People who use an eligible Life Support machine provided by Medical Aids Subsidy Scheme (MASS) or QLD Health due to a medical condition, and:
- Hold one of the following concession cards
- Pensioner Concession card
- Health Care card
- Health Care Interim voucher
- Child Disability allowance
- Queensland Seniors card
For more information on eligible Life Support machines, visit the Queensland Government Life Support web page
Rebate Amount
This depends on the type of Life Support machine that you use.
Payments will be made on or around the 1st of the following months:
- January, April, July, October of each year by electronic funds into a customers nominated bank account.
- Applications lodged less than 21 business days before the payment date will be paid on the next payment run date.
For more information on rebate amounts and applications, please visit the Queensland Government Life Support web page.
Application
For more information on Life Support concession applications, please visit the Queensland Government Life Support web page.
Remember! It is important to advise us/retailer if your property requires Life Support equipment even if your machine is not eligible for a concession.
Eligibility
In order to receive the Medical Cooling Concession, a customer must:
- Be a Queensland resident
- Have a qualified Medical condition and needs cooling / heating to help stop the symptoms from becoming significantly worse
- Live at their primary place of residence, which has an air conditioning or heating unit
- Hold a Pensioner Concession card or a Health Care card and be financially responsible for paying the electricity bills / the primary account holder
Rebate amount
$340.85 (inc GST) per year
For more information on the Medical Cooling and Heating Concession Scheme, visit the Queensland Government web page.
Application
You can register your concession card by downloading a Medical Energy Rebate form here and submitting it to:
Concession Services
Smart Service Queensland
PO Box 10817
Brisbane Adelaide Street Qld 4000
Eligibility
The Home Energy Emergency Assistance Scheme is for Queensland households experiencing problems paying their electricity or reticulated gas bills as a result of an unforeseen emergency or a short-term financial crisis and hold one of the following concession cards:
- Health Care card
- Pensioner Concession card
- Department of Veterans Affairs Gold Card (DVA)
For more information, visit the Queensland Government Home Energy Emergency Assistance Scheme web page.
Rebate amount
The payment is a one-off emergency assistance payment to help with paying your home energy bills and can be up to $720 once every 2 years.
Victoria (VIC)
Card Type
- Pensioner Concession Card
- Health Care Card
- Department of Veterans Affair Card (DVA)
Eligibility
Customers who hold an eligible concession card listed above
Rebate Amount
17.5{b97b4616f461d16b27110a2dd6683df897a200d6ccd5c843189eab53e6144ef9} of electricity usage and supply costs. The concession is applied after any OVO Energy Interest reward credits and solar feed-in credits.
Application
For more information, visit the Department of Health and Human Services (DHHS) website
Eligibility
An Electricity account holder whos annual electricity costs are above $2,948 and who holds one of the following concession cards;
- Pensioner Concession Card
- Health Care Card
- Department of Veterans Affair Card (DVA)
Rebate amount
17.5{b97b4616f461d16b27110a2dd6683df897a200d6ccd5c843189eab53e6144ef9} of electricity usage and supply costs. The concession is applied after any OVO Energy Interest reward credits and solar feed-in credits.
Application
For more information, visit the Department of Health and Human Services (DHHS) website
Eligibility
An electricity account holder who hold an eligible concession card and has separately metered hot water or slab heating, measured by a dual element meter.
Rebate amount
13{b97b4616f461d16b27110a2dd6683df897a200d6ccd5c843189eab53e6144ef9} of the controlled load electricity usage costs.
Application
For more information, visit the Department of Health and Human Services (DHHS) website
Eligibility
An Electricity account holder who hold an eligible concession card who have low usage charges.
Card Type
- Pensioner Concession Card
- Health Care Card
- Department of Veterans Affair Card (DVA)
Rebate amount
If your usage charges on your bill are lower than your supply charges, the supply charge is reduced to the cost of your electricity usage costs
Application
For more information, visit the Department of Health and Human Services (DHHS) website
Eligibility
An electricity account holder who hold an eligible concession card and use or have a household member who uses an eligible life support machine
Card Type
- Pensioner Concession Card
- Health Care Card
- Department of Veterans Affair Card (DVA)
Rebate amount
The electricity rebate equals the cost of 1,880 kWh of electricity per annum and is calculated using the general domestic tariff of you retailer.
Application
1- Download and complete the Life Support Concession form.
2- Ask your medical practitioner to confirm the life support equipment and sign the application
3- Send your completed form to retailer directly.
For more information, visit the Department of Health and Human Services (DHHS) website
Eligibility
An electricity account holder who hold an eligible concession card and have a medical condition that affects their body's ability to self-regulate temperature or has a household member with such a medical condition.
Card Type
- Pensioner Concession Card
- Health Care Card
- Department of Veterans Affair Card (DVA)
Rebate amount
17.5{b97b4616f461d16b27110a2dd6683df897a200d6ccd5c843189eab53e6144ef9} of electricity usage and supply charges between 1 November and 30 April
Application
1- Download and complete the Medical Cooling Concession form.
2- Ask your medical practitioner to confirm your medical condition and sign the application
3- Send your completed form to retailer directly
For more information, visit the Department of Health and Human Services (DHHS) website
Eligibility
An electricity account holder who hold an eligible concession card and are experiencing financial hardship and cant pay their overdue electricity account.
You must also meet one of the following criteria:
- You or someone within your household has experienced family violence
- A recent decrease in income or loss of work
- Increase in unexpected costs for essential items
- The cost of shelter is more than 30{b97b4616f461d16b27110a2dd6683df897a200d6ccd5c843189eab53e6144ef9} of your household items
Rebate amount
up to $650 towards your electricity account or up to $1,300 for households with electricity only, every two years
South Australia (SA)
Card Type
- Pensioner Concession Card
- Department of Veterans Affair Card (DVA)
- Totally and Permanently Incapacitated (TPI)
- Extreme Disablement Adjustment (EDA)
- War Widow / Low Income Health Care Card
- Commonwealth Seniors Health Card
Eligibility
Customers on low income
Rebate Amount
$226.67 (exc GST) / $249.34(inc GST) per year or; 62.10 cents (exc GST) / 68.03 cents (inc GST) per day
Application
You can register your concession card visiting South Australian Government's Concessions webpage
Eligibility
In order to receive the Medical Cooling Concession, a customer must:
- Live at the address on the application form
- Have, or be the parent or legal guardian of, a child who has a qualifying medical condition requiring cooling or heating to prevent severe worsening of their condition
- Provide certification from their medical specialist or general practitioner that the medical condition is severely worsened by hot or cold weather
- Use an air conditioning unit at that address to meet their medical heating and cooling requirements
- Be financially responsible for the full or part payment of the energy bill
- Hold an eligible concession card or receive an eligible Centrelink payment
For more information on eligibility, visit the South Australian Government's webpage
Rebate amount
For more information on rebate amounts, visit the South Australian Government’s webpage
Application
You can register for the Medical heating and Cooling concession by downloading the rebate form here and emailing it to: concessions@sa.gov.au
Eligibility
- Receive an energy concession; and,
- Have had or at risk of having their electricity disconnected.
Rebate amount
A one-off payment of up to $440 (inc GST)
Application
You must visit a financial counsellor to assess your situation. For a list of the financial counsellors please visit the South Australian Government’s financial assistance website.
