Dispute Resolution

We are committed to providing you with the best possible service. If, at any time, we have not met our obligations, or you have a complaint about any of our services, please inform us so we can work towards a resolution. We will endeavour to deal with your complaint promptly, thoroughly and fairly.

If you have a complaint, try to resolve this first with our Credit Representative. If you are unable to resolve your complaint within five (5) business days, you can contact our Complaints Manager using any of the following methods.

In writing:          Comparable, Suite 6, Level 1, 902 Mt Alexander Road, Essendon VIC 3040.

Phone:             1300 754 155

email:               Info@comparable.com.au

We may ask for additional information and request you to put your complaint in writing to ensure your issue is properly investigated. In cases where your complaint will take longer to resolve, we will update you progressively.

Our Complaints Manager will acknowledge receipt of your complaint within 24 hours. If unable to resolve the complaint/dispute to your satisfaction within five (5) business days, they will write to you advising the procedures we will follow in investigating and handling your complaint.

Within 30 calendar days from the date you lodged the complaint with us, we will write to you advising you the outcome of the investigation and the reason/s for our decision, or if required, we will inform you if more time is needed to complete the investigation.

Third Party Products or Services

If your complaint relates to a product or service acquired through a third party (for example, a lender) we may ask you to contact the relevant third party. It will deal with your complaint under its complaint’s resolution process.

If you are not satisfied with the resolution of your complaint by the third party under its complaint’s resolution process, you are entitled to have your dispute considered by its External Dispute Resolution Scheme. Please contact the third party for further details.

External Dispute Resolution Scheme

If you do not think we have resolved your complaint to your satisfaction, you may take the matter – free of charge – to our External Disputes Resolution Scheme (provided it is within the scheme’s terms of reference) as detailed below, but if our internal process is still in progress, it may request that our internal processes be complete before considering the matter further.

Our external dispute resolution service provider is the Australian Financial Complaints Authority which can be contacted via:

Telephone:                    1800 931 678 (free call)

Website:                       http://www.afca.org.au

Mail Address:              GPO Box 3, Melbourne, VIC 3001

Fax:                              03 9613 6399

 

Important legal stuff

Ethical Prospecting Pty Ltd (ACN: 605 805 409) operate comparable.com.au as a free service for users that allows users to compare electricity, gas and finance products available in the market in a few steps based on the choices you make on the site. The recommendations made on this site are based on the products available to us at the time you make the enquiries. Each user should consult individual product or service issuer for the suitability of the product for them.

We aim to provide a wide range of products, but we do not claim to compare every available product in the market. Once you send us your details through this website, we will use your information as per our privacy policy and you may receive future marketing contact by phone, email, sms, video conference or social media for an indefinite period or until you request to unsubscribe from out services. We aim to provide accurate information at all times however at time the information provided on this site may be out of date. Ethical Prospecting may receive commissions by you making a selection on this website.

‘Comparable’ is the trading name of Ethical Prospecting Pty Ltd (ACN 605 805 409, Corporate Credit Representative No. 541576) and are credit representatives of Purple Circle Financial Service Pty Ltd ABN 21 611 305 170 Australian Credit Licence Number 486112.

The information provided on this site is on the understanding that it is for illustrative and discussion purposes only. Whilst all care and attention is taken in its preparation any party seeking to rely on its content or otherwise should make their own enquiries and research to ensure its relevance to your specific personal and business requirements and circumstances. Terms, conditions, fees and charges may apply. Normal lending criteria apply. Rates subject to change. Approved applicants only.